Frequently Asked Questions - Terms & Conditions
Operation Logistics:
Fulfillment Procedure:
Social Media Etiquette:
Product Assistance:
Operation Logistics:
What are CSC’s hours of operation?
CSC's hours of operation are Monday - Friday, 9:00am EST - 5:00pm EST.
When is CSC active on social media?
Similarly to our normal hours of operation, CSC is active on social media Monday - Friday, 9:00am EST - 5:00pm EST.
What social media platforms is CSC on?
CSC is active on Instagram, follow us @confectionerysoapsco.
What is the BEST method to contact CSC?
The best way to contact CSC is via email info@confectionerysoapsco.com.
When can I expect a response after reaching out to CSC?
The approximate turnaround time for an inquiry response from CSC is 1-3 business days. Please exercise patience and understanding as we work hard to respond to all inquiries!
How do I become a rep for CSC?
Currently, CSC does not have a rep or ambassador program.
How do I use or apply a discount code?
Upon checkout, you will see a prompt that says "enter discount code" - enter in your favorite rep's code there.
Fulfillment Procedure:
What is CSC’s expected turnaround time for fulfillment?
Please allow 14 BUSINESS DAYS to process all orders - this DOES NOT include Saturdays, Sundays, Holidays, or the day of launch. Although we do the very best we can to fulfill orders within the first few days - on more popular launches, there could be an extra day or two.
Please note: fulfillment does NOT include postal delivery. Fulfillment is the process of CSC packaging your order.
Can I combine multiple orders together?
CSC combines orders for your convenience, however, to still qualify for any free shipping (see question below regarding where we ship for what qualifies as free shipping), each order within the combined parcel must be over $50. If an order in your combined parcel is under $50, you will not be refunded for the shipping cost of that order and it does not qualify for free shipping.
Can I cancel my order or return/exchange a product?
Due to sanitary reasons and the nature of our products, we do not allow cancellations, returns, exchanges or refunds. It is the customer's responsibility to shop our site sensibly in order to make responsible purchases. We do not allow cancellations on orders and pre-orders. There are multiple steps within the checkout process that allow you to backout prior to completing a transaction, so please purchase repsonsibly as we are not responsible for your cancellation needs and/or the rationale behind it (i.e - "accidental" purchase, "regretful" purchase, etc.).
Should I pursue a chargeback if I do not receive my order?
If you have not received your order, please contact us as we will try to remedy the situation. Please exercise patience with order fulfillment, as chargebacks are not an effective or appropriate course of action to receiving your order faster. If you choose to inappropriately file a chargeback, we will no longer honor future order requests; any future orders that come through will be cancelled and refunded. Once again, please reach out to CSC first so we can resolve any issue at hand!
My package is out for delivery and I am experiencing delays, can CSC help?
CSC does not have special access to any sort of postal system tracking logistics, we see the same information as you when you look into your tracking logistics! If you are experiencing problems with postal delivery, we encourage you to visit the applicable postal service's websites or support lines!
Where does CSC ship and do I pay for shipping?
DOMESTIC ORDERS: Domestic customers are required to pay for all shipping costs and customer acknowledges CSC is not responsible/will not pay for any shipping costs.
INTERNATIONAL ORDERS: WE NOW OFFER INTERNATIONAL SHIPPING!! International customers are required to pay for all shipping costs (including royalties, fees, duties, etc.) and customer acknowledges CSC is not responsible/will not pay for any shipping costs. CSC will invoice customer if we receive any additional fees/duties while parcel is in transit.
Does CSC have wholesale opportunities?
Yes! If you are interested in wholesale opportunities, please reach out via email at info@confectionerysoapsco.com.
Social Media Etiquette:
Should I reach out via social media regarding my order?
Please reach out via email so we can properly assist you with your order inquiry!
SOCIAL MEDIA ZERO TOLERANCE POLICY
CSC has a social media zero tolerance policy for any crude, inappropriate verbiage received. If a user harasses, bullies, attacks and/or threatens our CSC social media/email platforms in any way, CSC holds the right to turn that customer away from placing orders moving forward. If CSC receives language deemed inappropriate, we also have the right to block and/or restrict said user on social media platforms.
Product Assistance:
Will CSC products stain my bathtub?
Our products do not stain the bathtub! We ALWAYS suggest using our colored products (bubblers and bath fizzies) in a freshly cleaned bathtub and/or shower. Colorants can sometimes adhere to residual soap (also known as soap scum) that already exists around the tub.
Do CSC products cater to sensitive skin?
Absolutely! All of our products are created with all-natural, organic ingredients and can be used for all skin types.
Please note - Confectionery Soaps Co. is NOT responsible for any break outs, rashes and/or allergic reactions to any products. It is of the customer's responsibility to take caution when using any products on skin, follow directions and use proper judgment if there is ever a need to discontinue the use of a product. Please consult with a physician if there is EVER a need to discontinue the use of a product from CSC due to any sort of reaction.