FAQs

When do orders ship AND fulfillment?

All orders are fulfilled and processed in the order in which they are received.  If your order is received and you place multiple orders - all of your orders will be processed at the time of your last placement.  Placing multiple orders can result in throwing off our inventory. 

Our shipping days are Monday through Friday.  We only ship on business days.  Saturdays are reserved for inventory and Sundays are reserved for family.  Please respect these days.

When is it appropriate to contact CSC through social media platforms? 

Normal communication (does not include shipping issues or issues with your order) through ALL social media platforms should be during Monday through Friday - 9:00 - 5:00 - ONLY!  Any communication after these hours will NOT be addressed.

Where do you ship?

At this time we currently ship to the United States, Canada, and all International locations. 

Where is the best platform to send inquiries regarding my tracking number and/or order?

The best and only way for your inquiries to be seen is through email.  All inquiries regarding tracking numbers, orders, or expected date of delivery will ONLY be responded to via email.

What is the average turn around time (a.k.a. TAT)?  

We do not hold ourselves to a 1,2, or 3 day TAT.  We make every effort to get orders out as soon as possible.  There may be unforeseen circumstances that may delay an order and we do our best to avoid that.  If a delay should happen, we make sure your order is packed with extra love...to keep you coming back!

I have two different size SAMPLES, why?

SAMPLES - as with any company, are a generous gift from the company to the customer.  Although we LOVE to give SAMPLES here at CSC, SAMPLES are provided as a complimentary item only and are not guaranteed to be in every order as they are provided while supplies last. 

Do you refund for shipping overages?

Check out all of our shipping and return policies. The answer is Yes - with certain conditions.

But the colors in my products aren't the same as the picture online, why?  

Product colorants are subject to change without notice.  We do our best to ALWAYS match our colorants, however if for some reason we do not have all colors for a product at the time of production, we will either sub one of the colors or omit it all together until that specific color is back in stock.  

Can I do a CSC custom order?

Yes! We strive to accommodate all custom orders, within reason. We have been involved in weddings, birthdays, networking events and even a subscription box! If you are interested in placing a custom order, please contact us. Please note - there are NO custom orders accepted during a launch, restock, or sale.  

Does CSC do wholesale?

Yes. If you are interested in setting up a wholesale account, please contact us.

Do your products stain the bathtub?

No, our products do not stain the tub! We use an ingredient called Polysorbate 80, which is a safe, nonionic surfactant and emulsifier often found in cosmetics. Using Polysorbate 80 eliminates the color ring around the tub.  We ALWAYS suggest using bubble bars and bath bombs (any bath product with color added) in a freshly cleaned bathtub and/or shower.  The reason for this is - the colorant used in our products DOES NOT stain, but it will adhere to residual soap (also known as soap scum) that already exists around the tub.

I have a question or a comment, is it best to leave it on social media?

No.  Although we try to respond on every platform, it is always BEST to leave your question or comment here on the website.  We are not always on social media but we are always on here and will definitely see your question or comment.

I have sensitive skin -  Are your products okay to use?

Absolutely! All of our products are created with all-natural, organic ingredients and can be used for all skin types!