Frequently Asked Questions
Social Media Etiquette:
What are CSC’s hours of operation?
CSC's hours of operation are Monday - Friday, 9:00am EST - 5:00pm EST.
When is CSC active on social media?
Similarly to our normal hours of operation, CSC is active on social media Monday - Friday, 9:00am EST - 5:00pm EST.
What social media platforms is CSC on?
CSC is active on Instagram, follow us @confectionerysoapsco.
What is the BEST method to contact CSC?
The best way to contact CSC is via email firstname.lastname@example.org.
When can I expect a response after reaching out to CSC?
The approximate turnaround time for an inquiry response from CSC is 1-3 business days. Please exercise patience and understanding as we work hard to respond to all inquiries!
What is CSC’s expected turnaround time for fulfillment?
Under normal business volume, the average turnaround time is 2-3 business days. Due to the implementation of COVID-19 safety protocol, our turn around time has been approximately 7-10 business days as we take extra steps to ensure safety during the Covid-19 pandemic. Please note: fulfillment does NOT include postal delivery. Fulfillment is the process of CSC packaging your order.
Can I combine multiple orders together?
No, we cannot accommodate combining orders at this time.
Can I cancel my order or return a product?
Due to sanitary reasons and the nature of our products, we do not allow cancellations, returns or refunds.
Should I pursue a chargeback if I do not receive my order?
If you have not received your order, please contact us as we will try to remedy the situation. Please exercise patience with order fulfillment, as chargebacks are not an effective or appropriate course of action to receiving your order faster. If you choose to inappropriately file a chargeback, we will no longer honor future order requests; any future orders that come through will be cancelled and refunded. Once again, please reach out to CSC first so we can resolve any issue at hand!
My package is out for delivery and I am experiencing delays, can CSC help?
CSC does not have special access to any sort of postal system tracking logistics, we see the same information as you when you look into your tracking logistics! If you are experiencing problems with postal delivery, we encourage you to visit the applicable postal service's websites or support lines!
Where does CSC ship?
At this point in time, we can only ship to the United States of America.
Does CSC have wholesale opportunities?
Yes! If you are interested in wholesale opportunities, please reach out via email at email@example.com.
Social Media Etiquette:
Should I ask a CSC Sweetheart any questions regarding my order?
No, CSC Sweethearts are NOT employees or paid representatives of CSC, so they do not have any insight on order information and are not able to provide any issue resolution. Please reach out to CSC specifically for any sort of support.
Should I reach out via social media regarding my order?
Please reach out via email so we can properly assist you with your order inquiry!
SOCIAL MEDIA ZERO TOLERANCE POLICY
CSC has a social media zero tolerance policy for any crude, inappropriate verbiage received. If a user harasses, bullies, attacks and/or threatens our CSC social media/email platforms in any way, CSC holds the right to turn that customer away from placing orders moving forward. If CSC receives language deemed inappropriate, we also have the right to block and/or restrict said user on social media platforms.
Will CSC products stain my bathtub?
Our products do not stain the bathtub! We ALWAYS suggest using our colored products (bubblers and bath fizzies) in a freshly cleaned bathtub and/or shower. Colorants can sometimes adhere to residual soap (also known as soap scum) that already exists around the tub.
Do CSC products cater to sensitive skin?
Absolutely! All of our products are created with all-natural, organic ingredients and can be used for all skin types.